Shipping & Return Policy

Last Updated: June 2026

Welcome to tenex.store. We are committed to providing a smooth shopping experience for our customers. Please read our Shipping & Return Policy carefully.

Shipping Policy

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed or shipped on weekends or public holidays.

Delivery Time

• Estimated delivery time is 7 business days from the date of shipment.

• Delivery times may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment is completed.

Order Tracking

• Once your order is shipped, tracking information will be provided (if available) so you can monitor your shipment status.

Return Policy

5-Day Return Policy

We offer a 5-day return policy from the date you receive your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products caused by the customer.

• Items returned after the 5-day return period.

• Personalized or custom-made products (if applicable).

Refund Process

• Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

• Approved refunds will be processed to the original payment method within 5–10 business days.

Return Shipping

• Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Contact Us

For any questions regarding shipping, returns, or refunds, please contact us:

Store Name: tenex.store
Email: storetenex62@gmail.com

We appreciate your trust and thank you for shopping with tenex.store.